Bluesocket Customer Support Offerings

Bluesocket offers several comprehensive service and support programs to our valued customers.  Bluesocket prides itself on our world-class customer support operations, ensuring that our products operate optimally and deliver a quality of service that supports the continuous operation of our customers' business critical networks.

All Bluesocket Support offerings are available from authorized Bluesocket partners in one (1) and three (3) year terms and offer telephone/email, second-tier, and escalated third-tier support service reliability.

Download Bluesocket Support Brochure

BlueStandard Support

BlueStandard Support entitles the end user to:

  • Monday-Friday 5x8 support
  • Software update, upgrade and helpdesk services1
  • Telephone2 and email support
  • Advanced hardware replacement3

BluePremium Support

BluePremiun Support entitles the end user to:

  • 7x24x365 support
  • Software update, upgrade and helpdesk services1
  • Telephone2 and email support
  • Advanced hardware replacement3

Notification of expiration of support service will occur approximately thirty (30) days prior to official termination.

1 Bluesocket Certified Partners will provide first-line support and address issues relating to software functionality. Bluesocket Customer Support will handle second-line support for escalated issues via phone (8 AM to 8 PM Eastern US time) or email (websupport@bluesocket.com).  Access to software updates and upgrades are available from the Bluesocket Support website.

2 First and second-tier telephone support is available 24X7X365, while third tier support is available Monday - Friday 8 AM to 8 PM US Eastern Time.

3 Advanced hardware replacement units are shipped next business day within the United States via standard overnight shipping methods; international shipments are forwarded by standard international shipping methods.